City of Kitchener Careers

5th Class Communications Operator PT

Competition Number

2024-414

Job Code

6188

Posting Date

October 1, 2024

Closing Date

October 14, 2024 (at 6:00pm)

Job Status

Continuous Part-Time

The City of Kitchener is a vibrant and dynamic city of approximately 292,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Why work at the City of Kitchener

Position Overview:

The City of Kitchener Fire Department Communications Division is seeking highly motivated people-oriented individuals to work as Communication Operators in a fast paced, team environment.

As a 5th Class Communication Operator, you will receive and dispatch fire and medical emergencies for Fire Departments within the Region of Waterloo and beyond. You will operate computer programs including a computer aided dispatch system; telephone systems including 9-1-1; as well as radio systems and equipment.  You will also assist with support services, obtaining and maintaining resource and referral data, technical information and necessary records, logs and reports.  You will monitor alarm systems for fire, medical and gas alarms as well as trouble signals and provide assistance for Direct Detect customers.

Responsibilities:

• A minimum of Grade 12 education.
• A high level of accuracy and well developed keyboard skills.
• Proven customer service excellence.
• Proven verbal, written and electronic communication skills demonstrating effective listening.
• Proven decision making proficiencies including the ability to prioritize swiftly.
• The ability to react quickly and appropriately while remaining calm under stress.
• The ability to work successfully, as part of a team, with minimal supervision.
• Proven ability to multi task.
• Must be reliable with a good attitude and employment record.

The following demonstrated knowledge and/or work experience would be considered an asset

• Knowledge of communications equipment and computer applications including Intergraph CAD.
• Previous dispatch experience in an emergency service environment.
• NFPA 1061 Certification.
• Class G Driver's License in good standing.

Candidates who are selected for further consideration may be required to successfully complete pre-hire testing as part of the screening process.

The successful candidates will be required to participate in an extensive training program and to successfully pass written and practical assessments as a condition of employment. 

A satisfactory Police Records Check screening which is deemed acceptable by the City of Kitchener is a requirement of this position.

Availability – Communications Operators must be available to work a minimum of 2 weekends a month and must be available to work stat holidays.  Availability must be provided in advance.

Hours of work will include: evenings, weekends, holidays and shift work. As part-time employees the successful candidates must be available to work regular full-time hours for extended shift coverages as the department requires.

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at [email protected], or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Department

Community Services

Division

Fire

Union Affiliation

KPFFA

Number of Positions

2

Hours of Work

Various

Location

Initial Location

Kitchener Fire Hall 

City

Kitchener

Compensation

Salary Range

$62,262 per annum

Grade/Band

N/A